TERMS OF SERVICE

Terms of Service

Last Updated: July 18, 2026

Terms of Service

Welcome to Eldorado Coffee Roasters ("Eldorado," "we," "our," or "us"). By accessing or using eldoradocoffee.com, purchasing products, or using our services, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. About Eldorado Coffee Roasters

Eldorado Coffee Roasters is a family-owned coffee roasting company operating from Queens, New York since 1980. We provide freshly roasted coffee, coffee equipment, office coffee service, wholesale coffee, private label solutions, coffee packaging, and related products and services throughout the United States.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or make purchases.

3. Products & Availability

We strive to display products accurately, including descriptions, pricing, and images. However:

  • Products may occasionally differ slightly from photographs.
  • Availability is not guaranteed.
  • We reserve the right to discontinue products at any time.
  • Prices may change without notice.

Orders are accepted only after confirmation from Eldorado Coffee Roasters.

4. Ordering

After placing an order, you will receive an email confirmation acknowledging receipt of your order.

Receipt of an order confirmation does not constitute acceptance of your order.

We reserve the right to:

  • refuse any order
  • limit quantities
  • cancel suspicious or fraudulent orders
  • cancel orders due to pricing or inventory errors

If payment has already been processed, we will issue an appropriate refund.

5. Pricing Errors

Although we make every effort to ensure pricing accuracy, errors may occur.

If a product is listed at an incorrect price due to a typographical, technical, or system error, we reserve the right to cancel or refuse any affected order before shipment.

6. Payment

We accept payment methods displayed during checkout.

Payment authorization is required before an order is processed.

7. Shipping

Orders are shipped within the United States.

Estimated delivery dates are estimates only and are not guaranteed.

Shipping delays caused by carriers, weather, or circumstances beyond our control are not the responsibility of Eldorado Coffee Roasters.

Please refer to our Shipping Policy for additional details.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Certain food products, including coffee, may not be eligible for return once opened due to food safety regulations unless they arrive damaged or defective.

9. Wholesale Customers

Wholesale pricing, commercial equipment, private label programs, coffee service agreements, and other business services may be governed by separate agreements in addition to these Terms of Service.

10. Intellectual Property

All content on this website—including text, product descriptions, graphics, logos, photographs, videos, icons, and website design—is the property of Eldorado Coffee Roasters or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

11. Acceptable Use

You agree not to:

  • violate any laws
  • interfere with website operation
  • introduce malicious software
  • attempt unauthorized access
  • misuse product reviews or customer accounts

12. Disclaimer

Products and services are provided "as available."

To the fullest extent permitted by law, Eldorado Coffee Roasters disclaims warranties except those expressly required by applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, Eldorado Coffee Roasters shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website or products purchased through it.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

14. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any legal dispute shall be brought in the appropriate state or federal courts located in New York.

15. Changes to These Terms

We may update these Terms from time to time.

Updated versions become effective when posted on this page.

The "Last Updated" date will indicate when revisions were made.

16. Contact Us

Eldorado Coffee Roasters

56-75 56th Street

Maspeth, NY 11378

Phone: (800) 635-2566

Email: info@eldoradocoffee.com

About Eldorado

Our inauguration into the industry came with bringing high quality Colombian coffee to consumers in the tristate area. Today, we carry that same quality standard and offer a wide array of coffees from all over the world. We attain Arabica and Robusta coffee beans from our sources around the globe and roast them right here in Queens, NY. Whether you want your coffee ground or whole bean, we are well equipped to meet your needs. Our professional roasters master our procedures and recipes to ensure consistency. All of our coffee is packaged on site and we guarantee its freshness. Explore our products and indulge in the Eldorado Coffee experience.

Eldorado History

Coffee is one of the most important products that people consume around the world. It’s a conversation starter, an energy booster, a morning pick-me-up and an after dinner indulgence.

At Eldorado Coffee Roasters, we know that sustaining coffee’s quality reputation is important. Our founder, Segundo Martin, believes this wholeheartedly, and it shows in his product. It is important to Segundo and the history of the company to bring a family-oriented, hardworking mentality to the coffee market.

Born in Cuba and having spent much of his childhood in the Canary Islands, Segundo Martin had more life experience before the age of twenty than most of us do in our later years. He came to the United States with little and made the most with what he had.

With years of perseverance, different business partners and many market challenges, Segundo Martin pushed and grew the business at a tremendous rate. He has made high quality a legacy for the Eldorado name and has always maintained an honorable and ethical reputation among his peers.

Eldorado Coffee Roasters is also a family business spreading over two generations. As the business expanded he was joined by his wife Amparo, his two sons; Andres and Juan Pablo and his dear nephew Albert. It is a family environment with high dedication and sense of purpose.