Refund policy

Refund Policy

Last Updated: July 18, 2026

Refund Policy

At Eldorado Coffee Roasters, we take pride in the quality of our products and customer service. If there is an issue with your order, we're committed to working with you to find an appropriate resolution.

Please review our refund policy below.

Coffee & Food Products

Due to the perishable nature of freshly roasted coffee and other consumable products, all coffee sales are final.

We do not accept returns or exchanges on coffee products, whether opened or unopened.

If your order arrives:

  • Damaged during shipment
  • Defective
  • Incorrect
  • Missing items

please contact Eldorado Coffee Roasters within 7 days of delivery.

To help us resolve the issue quickly, we may request:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping box (if applicable)

Once we review the information, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Coffee Equipment & Accessories

Unused coffee equipment and accessories purchased through our online store may be eligible for return within 30 days of delivery, provided they are:

  • Unused
  • In their original packaging
  • Complete with all accessories, manuals, and components
  • In resalable condition

Certain manufacturers or special-order items may be subject to additional return requirements or restocking fees. If applicable, these terms will be communicated before your return is processed.

Commercial Equipment

Commercial espresso machines, grinders, brewers, water filtration systems, and other commercial equipment may be subject to manufacturer warranties, special-order conditions, or separate sales agreements.

Some commercial equipment may:

  • Be non-returnable
  • Require manufacturer inspection
  • Be subject to restocking fees
  • Require return authorization before shipment

Please contact us before returning any commercial equipment.

Wholesale Orders

Wholesale coffee orders, custom roasted coffee, private label products, custom packaging, and other made-to-order commercial products are generally non-returnable.

If a wholesale order arrives damaged, incorrect, or defective, please notify us within 7 days of delivery so we can evaluate the issue and determine an appropriate resolution.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping carton (if applicable)

Please retain all original packaging until the issue has been resolved, as it may be required for shipping carrier claims.

Return Authorization

Please do not return any merchandise without contacting Eldorado Coffee Roasters first.

If your return is approved, we will provide return instructions and any necessary return authorization information.

Unauthorized returns may be refused or returned to the sender.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method used for the purchase.

Depending on your financial institution, refunds may take several business days to appear on your account.

Non-Returnable Items

The following items are generally not eligible for return:

  • All coffee and other consumable food products
  • Gift cards
  • Custom private label products
  • Custom packaged products
  • Special-order merchandise
  • Final sale items
  • Open software or digital products (if offered)

Questions?

If you have any questions regarding returns or refunds, please contact us.

Eldorado Coffee Roasters

56-75 56th Street

Maspeth, NY 11378

Phone: (800) 635-2566

Email: info@eldoradocoffee.com